Head to your account settings, click on "Subscription", and then select "Cancel Subscription". You'll still have access until the end of your current billing period. We don't do partial refunds, but we don't charge any cancellation fees either. If you're having issues with the platform, do reach out before cancelling – we might be able to sort things out for you.

Log in and click on your profile picture in the top right corner, then select "Edit Profile". You can update your personal details, professional information, and profile photo here. A complete profile with a professional photo significantly increases engagement for mentors.

We review profile changes before they go live to maintain quality standards. This typically takes 1-2 business days. For mentors, we check that course descriptions and professional credentials meet our guidelines. If your update has been pending for more than 3 days, drop us an email and we'll fast-track the review.

In your account dashboard, click "Billing & Invoices" to access your payment history and download invoices. For subscription changes, click "Manage Subscription" to upgrade, downgrade, or update your payment method. If you need a specific format for your accounts department, just let us know.

New courses go through a quality review process before appearing in search results. This usually takes 2-3 business days. We check for clear learning objectives, accurate descriptions, and appropriate pricing. Common reasons for delay include vague course outlines, missing prerequisites, or unclear delivery methods. Check your Mentor Dashboard for any feedback from our review team.