Privacy Policy

At IT Sales Mentor, we take your privacy seriously. This policy explains what data we collect, why we need it, and how we protect it. We've written this in plain English because we believe privacy policies should be straightforward and jargon-free.

1. Information We Collect

We collect personal information when you:

  • Sign up for an account (name, email, job title, company)
  • Purchase a subscription (payment details via our secure processor)
  • Contact our support team (correspondence records)
  • Opt in to marketing communications (preferences)
  • Use our platform (usage data, course progress)

2. How We Use Your Data

We're not in the data-selling business. We use your information to:

  • Deliver our training services and maintain your account
  • Process your payments securely (we never store full card details)
  • Send important updates about your account or courses
  • Improve our platform based on how people actually use it
  • Send relevant marketing if you've opted in (with an easy opt-out)

3. Legal Basis for Processing

Under UK GDPR and the Data Protection Act 2018, we process your data based on:

  • Consent – When you explicitly opt in to marketing communications
  • Contractual necessity – To deliver the services you've signed up for
  • Legitimate interest – To improve our platform and protect against fraud

4. Data Sharing

We're selective about who we share your data with:

  • Trusted service providers who help run our platform (e.g., AWS, Stripe)
  • Professional advisors when necessary (accountants, lawyers)
  • Law enforcement only when legally required

We never sell your personal data to third parties for marketing purposes.

5. Data Retention

We keep your data only as long as needed:

  • Account information: While your account is active plus 24 months
  • Transaction records: 7 years (to comply with tax regulations)
  • Support communications: 18 months after resolution

You can request deletion of your data at any time (subject to legal requirements).

6. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data (we'll provide a copy within 30 days)
  • Correct inaccurate information (just let us know what needs fixing)
  • Request deletion of your data (unless we're legally required to keep it)
  • Restrict or object to certain processing activities
  • Request data portability (receive your data in a usable format)
  • Withdraw consent for marketing at any time

7. Security Measures

We protect your data through:

  • Industry-standard encryption for all data transfers
  • Regular security audits and vulnerability testing
  • Strict access controls for our team members
  • Secure UK-based data centres

8. Cookies and Tracking

Our site uses essential cookies to function properly. We also use analytics cookies to understand how people use our site, but only with your consent. You can manage cookie preferences through our cookie banner or your browser settings.

9. Contact Information

If you have questions about your privacy:

  • Email: hello@itsalesmentor.com
  • Post: Data Protection Officer, IT Sales Mentor Ltd, 41 Swallows Croft, Reading, RG1 6EH
  • You can also use our support page

If you're not satisfied with our response, you can contact the Information Commissioner's Office (ICO).

Last updated: 13 February 2024